Store Policy
Customer Care
Collection and Use of Personal Information
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Personal information means any information that is related to an identified person or individual, or that may be used to identify an individual, including, but not limited to: first name and last name; email address; a home, postal, business/work, or other physical address or other locational/geographical information; job title, gender, occupation, industry, or personal interests; and other personal information necessary or useful to provide a product or service that you have requested. The types of personal information we collect and what we do with that information are listed below.
Domain and IP Address Information
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We collect the domain names and IP addresses of our visitors for statistical purposes, in order to measure use, to improve the content or responsiveness of our site or to customize the content or layout of the site for the individual visitor. We do not disclose this information to third parties. We may also aggregate information relating to our visitors' traffic patterns from the data that we collect and retain concerning the IP addresses and domain names of our visitors, and we may divulge such aggregate information about our users with third parties such as our business partners, distributors, and service and support providers. You may visit our website anonymously if you wish, by using appropriate software or services available from certain third parties.
We maintain a record of all actions that are initiated or facilitated using our website in order to keep track of and archive data concerning transactions that occur on our website. Access to this data is restricted to internal usage by authorized Bespoke Studio employees and who administer our network and website.
E-Mail Addresses
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It is well known that email is not a 100% secure form of communication. If your communication includes sensitive information about you and you would prefer not to transmit this information via email, please contact us by postal mail or telephone rather than e-mail. We collect e-mail addresses that are voluntarily submitted by the visitor, from e-mail messages addressed to our company or its employees, through visitor participation in Bespoke Studio customer surveys, and submissions through our website, which are often made by the visitor when placing an order on our website.
Bespoke Studio uses collected e-mail addresses for marketing purposes and to inform those interested in our products about events, products, services, promotions or other items of interest. Additionally, we use collected e-mail addresses to notify visitors about recent updates to our website, to provide product or service news notices and newsletters. We also use the e-mail addresses to send communications relating to orders for products or services, printed promotional materials, customer questions, customer service and customer feedback.
You may opt-out of receiving any promotional or marketing e-mails at any time by notifying us via email, or by clicking the unsubscribe link in any subscription-type emails you might receive from us. If you choose to opt-out of receiving e-mails via any of the above listed methods, our records will be updated within 30 days of receipt of your request. These opt-out options will not be available for e-mails that are necessary to provide confirmation of a completed transaction (such as a purchase, or change in the customer’s personal information submitted to Bespoke Studio).
Credit Card and Other Billing Information
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We collect credit card and other billing information from visitors who make purchases from our online store. We use this information to bill the customer for product purchases. Credit card data will not be saved in our systems.
Collection and processing of credit cards is performed by the third-party service provider Stripe. Order delivery is performed by UPS. These third party providers are not authorized or permitted to use personal information for any other reason other than those pertaining to processing or transporting orders.
Personal Information Disclosure to Outside Parties
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Any information that you provide to us will be used for our internal purposes only. Except as specified in this Privacy Policy, your information will not be shared with individuals not employed by Bespoke Studio or with other companies.
In some instances we may provide your name and delivery address to third parties that we use for delivering specific products to you (such as delivery companies and other affiliates). The process of fulfilling orders placed via the online store may also require Artifox to share your information with other third party vendors, such as automated data processors and credit card processors. In these instances, your information will not be retained or used by these third parties for any reasons, other than those mentioned in this paragraph. We may also share customer information with our third party service providers who provide advertising services using information that our customers provide, such as name, street address, email address, and transaction history, as further described below. These third parties will be contractually prohibited from using customer information for any purpose other than to provide services to Bespoke Studio. If you prefer that Bespoke Studio not share your information with third party service providers, please e-mail us with a specific request not to do so.
Third Party Websites
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Our website may contain links to other websites run by third parties. When you click on an outbound link, you are being taken to a website operated by someone other than Bespoke Studio, and the operator of that website may have a different privacy policy. We do not share your personal information with these third party websites and furthermore, we are not responsible for, nor do we endorse or approve, their individual privacy practices. We encourage you to fully research the privacy policies of these third party website operators.
Use of Internet Cookies
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A cookie is a type of data that a website such as ours can send to your browser, which may then be stored on your system. To use portions of our website, you may need to set your browser to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
Bespoke Studio may use session cookies, which are used for a variety of reasons, including, but not limited to, keeping track of items in your shopping cart, remembering any login names and passwords you create on our website, and to mark when a session has timed out. This information is encrypted and stored in a cookie during that session. The cookie is deleted from the visitor's computer when the visitor logs out or closes their browser. Some of our business partners (e.g., service providers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by www.bespokestudio1.com only and does not cover the use of cookies by any third parties or advertisers.
Data Security
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Your store account information is password-protected for your privacy and security. We safeguard the security of the data you send us with physical, electronic, and internal administrative procedures. We will take reasonable precautions to protect against misuse, theft, loss, unauthorized access, disclosure, alteration or destruction of your personal information. Additionally, we use industry-standard 128-Bit SSL Encryption to enhance the security of data transmissions.
While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. We suggest that you change your passwords often, that your passwords include a combination of letters (both capital and lower case), numbers, and special characters, and that you make sure that you are using a secure browser and a secure internet connection. There are products and services available from third parties that will provide you with additional privacy protection while you are using the internet, and we encourage you to explore using such products.
Data Forwarding and Data Quality
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We maintain your personal information on servers and computers located in the United States and operated under our direct supervision and control. We do not forward your personal information outside the United States.
We will take reasonable steps to ensure that all data collected is accurate, complete and timely for the purposes for which they are to be used. We encourage you to check your order information and/or saved profile information regularly to insure that such information is accurate, complete and up-to-date.
Subsequent Changes to Privacy Policy and Notice
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By using our website, you consent to the collection and use of your information as we have outlined in this Privacy Policy and our Terms of Use. Bespoke Studio may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page or by notice on our homepage, so that you are always aware of the information we collect, how we use it, and the circumstances under which we disclose it. We will post a notice on this page for thirty (30) calendar days prior to the implementation of any material changes to this Privacy Policy. Such notice will provide information as to how you may remove your information from our database in case you wish to remove it.
Children's Privacy
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We do not design or structure our website with any intent to attract children. Accordingly, we do not knowingly collect information from anyone who is age 13 and under, nor do we knowingly accept or process any orders from anyone who is age 13 and under.
Payment Methods
- Credit / Debit Cards
- PayPal